About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

As a Sales Development Representative, you will be responsible for qualifying and prospecting both outbound and inbound leads to create opportunities (booked calendar demos) for the sales executives. You’ll assist in selling our market-leading technology while working closely with the sales team. To be successful, you’ll need a passion to succeed and grow, an extremely solid work ethic, a strong attention to detail, and the desire to be a true team-player as part of a dynamic team environment. The Raken Sales team is a high-performance environment with the expectation that each SDR will manage their business effectively and continually strive to achieve success. Consistency with activity, strategy, approach and attainment of daily and weekly activities combined with a positive, winning attitude, are keys to success in this role.

Duties and Responsibilities:

• Conduct high volume prospecting (125-150 activities per day) to contact both outbound and inbound leads through calls, emails, and other mediums
• Uncover, qualify, nurture, and build the sales opportunity pipeline for the Raken sales team
• Work closely and collaboratively with rest of Sales Team to develop and implement appropriate prospecting strategies
• Conduct needs qualification calls with specific prospects as assigned
• Nurture Leads: Qualify and nurture leads through effective communication, addressing their needs and challenges, and building strong relationships to prepare them for the next step in the sales process.
• Set Up Meetings: Schedule and confirm meetings between qualified leads and our Account Executives, ensuring a seamless transition and effective handover.
• Pipeline Management: Utilize Salesforce and other CRM tools to track lead activity, manage the sales pipeline, and accurately record all interactions and engagements.
• Prospecting: Conduct research using LinkedIn, ZoomInfo, and other platforms to identify and engage new leads and decision-makers within target accounts and industries.
• Best Practices: Stay updated on prospecting best practices and continuously refine methodologies to improve lead quality and conversion rates.

Collaboration: Work closely with Account Executives and Marketing teams to align lead generation efforts with overall business goals and strategies.

• Reporting: Provide regular reports on lead activities, conversion rates, and pipeline status to inform strategic decision-making.

Qualifications

Soft Skills

• Detail & analytical oriented
• Coachable and able to quickly implement new learnings
• Transparent, accountable, authentic
• Ability to manage multiple tasks/projects at the same time
• Collaborative & team focused
• Great communicator, action oriented & ambitious
• Holds himself/herself accountable
• Positive Attitude
• Experience with customer interaction
• Competitive, but team-oriented nature
• Technical aptitude to quickly master our sales tools and internal technology
• Excellent communication and interpersonal skills; able to engage effectively with international clientele.
• Proven experience in CRM Systems.
• Strong understanding and experience in Salesforce.
• Works well with others: Small team and we work closely (in Teams) together. Clean communication and celebrate wins.
• Must be committed to working onsite as required.

Technical Skills & ISP Requirements

• Superior web navigation and computer skills
• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.

Experience, Education, Age

• Minimum of 2 years sales experience in a call center environment, with an experience in B2B Outbound Software sales, is required.
• Experience in Cold Calling, Leads Generation and Appointment Setting background is a high advantage.
• Salesforce experience is required.Experience in Global HR or SAAS is a big plus.
• Strong expertise in LinkedIn prospecting and lead generation techniques.
• Tech sales experience or technology jobs is an advantage.
• At least 2 years in College, any course or Senior High School graduate or its equivalent.
• Must be of legal age to work in the Philippines; minimum of 18 years old.