Overview

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven, omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We are a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI-enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat, and conversational AI) and optimize agent performance.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

The US Recruiter will report directly to the Recruitment Manager, US Sourcing and Volume Hiring. The main role of the US Recruiter will focus on US Recruitment Operations, which involves end-to-end recruitment. This role is vital in screening and profiling candidates for a specific role, which is crucial in the selection process.

Responsibilities:

• Responsible for sourcing, screening, and evaluating qualified candidates for all external requirements
• Responsible for profiling initial and behavioral interviews, and presenting qualified non-agent/agent candidates to the hiring manager, and overseeing the scheduling of the department interview with the appropriate hiring manager
• Responsible for facilitating a smooth internal hiring process
• Responsible for encoding necessary information into the system in an accurate and timely manner
• Responsible for supporting the entire team in meeting the hiring targets

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Psychology, Behavioral Science, Human Resources, and a related degree
• At least six (6) months to one (1) year of BPO recruitment doing end-to-end recruitment (volume hiring) in a BPO/call center setting is preferred
• Previous BPO Agents looking to shift careers are encouraged to apply
• Excellent communication skills in both oral and written
• Willing to work in a fast-paced environment
• Must be willing to work on a night shift schedule
• Must be amenable to work onsite in Pasig City