About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

As a Client Success Representative, your role involves handling calls from claimants who have successfully completed our Intake screening. Additionally, you will address inquiries from employees of the Social Security Administration (SSA) and the Disability Determination Services (DDS)—a network of local SSA field offices and state agencies involved in screening SSDI applications. Your responsibilities include providing information about claim status, expected timelines, required documents for SSA submission, and taking updates on medical conditions.

Qualifications:

Soft Skills

• Strong English-language speaking skills, both reading from the script and unscripted.
• Strong phone skills. Ability to speak clearly and confidently to the caller.
• Ability to steer the conversation and not be overwhelmed or lose focus.
• Highly efficient multitasking skills.
• Good customer service orientation.
• Strong attention to detail and retention of information.
• Ability to relay information/instructions to elderly people comprehensively.
• Can work without direct supervision.
• Has a great understanding of FPS’ core values.

Technical Skills & ISP Requirements

• Good web navigation and computer skills; will navigate and toggle 5 windows at the same time
• Has exposure to google docs and MS Office.
• Experience in using Salesforce is a plus.
• Must have a strong and stable internet main and back up connections at home.
• Primary ISP of at least 25 mbps postpaid subscription with backup ISP and proof of internet billing

Experience, Education, Age

• Minimum of 1 year Customer Service-specific experience in a Call Center set-up
• Experience in Inbound & Outbound campaigns is a plus.
• Experience in a Health Care campaign is an advantage.
• At least 2 years in College, any course or Senior High School graduate or its equivalent.
• At least 25 years up to 40 years old.