About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Position Summary: As the subject matter expert and technical lead, the Manager, Reporting and Analytics manages and oversees business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives. Utilizes KPIs, business performance data, industry trends, competitor intelligence, and customer information to develop analytical tools, reports, and models across the organization to inform and support decision-making.

Consults with stakeholders to understand the business model, objectives, issues, and challenges that analytics can support. Develops standards and collection processes to support robust analytics and reporting data pipelines. Builds teams with statistical methods, modeling, analytical methodologies, and data analysis skills to support the business including but not limited to designing BI Systems tailored for Selene.

Collaborates with teams to understand each data analysis projects' underlying purpose, focus, and objectives. Designs, develops, and oversees implementation of the most valuable data-driven solutions for the client. The position requires excellent communication and interpersonal skills. It also requires the ability to carefully manage relationships at various levels throughout the organization and externally with clients. Is typically an individual contributor.

How You Will Contribute

As the Manager, Reporting and Analytics you will:

• Providing strategic direction and analytics around the Freddie and GSE portfolios
• Directs and manages GSE portfolio reporting; ensures reporting is accurate and is delivered timely to all parties
• Works with VP and other stake holders to manage key processes within the department as it relates to GSE reporting requirements
• Develops and maintains departmental policies and procedures for GSE reporting
• Prepares reporting to Executive Management, team members and others as needed
• Identify and integrate new datasets to strategize the trends compared to the performance of the mortgage servicing industry by providing strategic direction, guidance, and prioritization
• Collect data utilizing various analytical and reporting tools and setting up and maintaining new studies related to GSE loans
• Use Analytical tools to create statistical models for various business needs around GSE performance
• Normalizing data into a format that permits for a wider range of data analysis without interruption to production servers
• User statistical methods to collect and organize data to present to management
• Meet and adhere to strict deadlines, including team deliverables and reports to be completed and submitted as scheduled
• Works with VP, SVP, and other team members to ensure business information is created, updated and delivered; thereby assisting company leadership in making informed and intelligent decisions
• Establishes internal controls and processes to reduce reporting inaccuracies and improve efficiency
• Develop complex SQL stored procedures/views as required
• Create variety of complex reports using Power BI/Google Looker, including but not limited to drill down, drill through, tabular, matrix, dashboard, multi parameter reports, etc.
• Provides recommendations for procedural changes and improvements as they pertain to BI / Reporting & Analytics.
• Stays abreast of changes to federal and state mortgage laws and regulations affecting operations.
• Provides assistance to any department or area in order to complete company task or objectives

Skills You Will Bring

Summary of skills and capabilities the incumbent will bring to the role:

• Excellent attention to detail
• Ability to prioritize effectively and consistently meet multiple, and sometimes competing, deadlines
• Strong verbal and written communication skills with demonstrated ability to listen carefully to input and feedback
• Fosters open dialogue by creating open channels of communication between all key stakeholders and encouraging others to express views
• Ability to work collaboratively in a team environment
• Strong customer-service orientation
• Ability to use good judgment and make decisions that lead to positive results
• Strong critical thinking skills
• High degree of integrity
• Viewed as a respected advisor and influencer; adept at building and sustaining positive relationships that inspire trust

Qualifications
Qualifications desired for the Manager, Reporting & Analytics are:

• Bachelors degree required; graduate degree preferred
• 2-5 years’ experience as an internal consultant leading cross departmental teams and successfully working in matrixed structures
• 8+ years’ experience servicing complex government contracts in the mortgage space (e.g., Freddie, Fannie)
• 10+ years experience in progressively responsible business intelligence and reporting and analytics management assignments
• Certified in using client proprietary systems (e.g., Freddie)
• Limited travel expected, less than 5%

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

Additional Information

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.