About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Position Summary: Senior Project Managers are responsible for managing the most complex projects. They may be asked to manage several related projects in support of a single initiative. They are responsible for managing project scope, timelines, budget, and effective delivery of business and technology solutions using a variety of methodologies. They lead and motivate project teams, making timely decisions to ensure project success within set parameters. They ensure expectations are clearly communicated across internal teams and business stakeholders.

This role will manage a variety of projects including key initiatives across both business and technology. They are comfortable as a project manager, but also effective at using their Agile expertise for execution in a technical environment.

Duties and Responsibilities: include the following. Other duties may be assigned.

• 70% of their week actively managing projects through various phases of software development (Discovery -> Delivery), 15% on gathering requirements for smaller-scale projects, 15% on status reports / project metrics and resource planning
• Responsible for management and delivery of projects on budget, time and within agreed upon scope.
• Manages multiple projects and tasks simultaneously.
• Creates strategies for issue and risk mitigation.
• Provides ongoing project status reports to internal teams and executives.
• Responsible for following and monitoring project management processes and documentation.
• Oversees projects from conception through delivery.
• Ensures ongoing resource needs are captured and utilization rates are maintained across the team.
• Responsible for management and communication of budget status and tasks among team members and enforcing deadlines.
• Aligns project benefits with project deliverables and reports to stakeholders accordingly.
• Responsible for coordinating final delivery of projects including implementation phase, UAT, final sign-off.
• Seeks out vendor or internal solutions.
• Oversees asset and document management for projects.
• Proactively work within cross-functional Product teams to define project requirements and estimated effort to deliver.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• At least 7 years of professional experience as a project manager or equivalent position responsible for defining and managing project scope, timelines, profitability, and effective delivery.
• At least 3 years of experience managing Agile teams in a technical environment using tools such as Jira or Azure DevOps (ADO). This includes ownership of scrum meetings, sprint planning, and retrospectives.
• Experience creating task plans with dependencies and resourcing.
• The ability to effectively apply agile scrum and kanban methodologies in a technical environment.
• Strong grasp of current technologies as well as related business issues
• Experience solving business problems with technology.
• Excellent written and oral communication skills
• Must possess a strong EQ. They should be confident working with all levels of within the organization and understand the demands and responsibilities of those roles.
• Experience effectively working with business, product and technology teams
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to use good judgment.
• Loan servicing or related financial services industry experience preferred.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience: High school diploma or general education degree (GED) required. Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university preferred.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Experience with PPM tools (MS Project, Asana, Wrike, or similar tools) is required. Experience with Azure DevOps, Jira, or similar tool for sprint planning is required.

Certificates and Licenses: PMP and/or CSM Certification is preferred.

Supervisory Responsibilities: N/A

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan