About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are looking for a proactive and results-driven Team Manager to lead a high-performing team focused on both new sales acquisition and contract renewals. The ideal candidate will bring strong leadership skills, a solid understanding of sales processes, and a passion for coaching teams to exceed performance targets.

This role is critical in driving revenue growth and customer retention through effective outbound strategies and customer engagement.

Duties and Responsibilities:

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
• At least 3–5 years of outbound sales experience, with 2+ years in a supervisory or team lead role
• Experience in both sales acquisition and renewals is highly preferred
• Strong leadership and team-building capabilities
• Excellent communication, problem-solving, and coaching skills
• Proven ability to analyze metrics and implement process improvements
• Proficiency in CRM systems, sales dialers, and reporting tools
• Ability to thrive in a fast-paced, target-driven environment
• Amenable to work onsite and in the night shft