About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are seeking a Sales Development Representative (SDR) who will play a unique role combining sales outreach, marketing support, and light executive assistance. This role is focused on systematic responsiveness, personalized campaigns, and leveraging AI tools to engage target companies - primarily those with 100–2,000 employees and active contact centers.

Unlike a traditional outbound SDR role, success will be measured by activity consistency and execution of outreach campaigns, not immediate quotas or closed deals. The ideal candidate is detail-oriented, tech-savvy, and comfortable working with CRM and automation tools while crafting thoughtful, personalized prospect engagement.

Duties and Responsibilities:

• Execute systematic outreach campaigns (email, LinkedIn, and other channels) with a focus on personalization rather than volume.
• Support sales and marketing initiatives by preparing and sending tailored messages to target accounts.
• Leverage tools such as HubSpot, Gmail, Instantly.ai, Apollo, LinkedIn, and AI platforms (ChatGPT, Gemini, Perplexity) to optimize outreach.
• Assist in preparing bi-weekly newsletters and other communication efforts for prospect engagement.
• Conduct account/contact profiling and light research to ensure campaigns are relevant and targeted.
• Track daily and weekly activities within the CRM and provide updates on campaign progress.
• Collaborate with leadership to refine outreach strategies and ensure alignment with business goals.

Qualifications:

Soft Skills

• Excellent English communication skills (written and verbal).
• Strong ability to personalize communication and engage senior-level prospects.
• Highly organized, detail-oriented, and able to follow structured processes.
• Self-motivated, adaptable, and comfortable working in a remote, fast-paced environment.
• Team player with a proactive, professional work ethic.

Technical Skills

• Proficiency in CRM systems (HubSpot, Gmail, Instantly.ai, Apollo).
• Strong experience with AI tools (ChatGPT, Perplexity, Gemini) for content generation and research.
• Familiarity with LinkedIn prospecting and campaign tools; knowledge of SalesLoft, Outreach, or ZoomInfo is a plus.
• Competence in MS Office/Google Workspace.
• Reliable home office setup with a minimum 25 Mbps stable internet connection (proof of billing required).

Experience & Education

• 1–2 years of relevant experience in outbound prospecting, campaign execution, or lead generation (BPO, SaaS, or marketing background preferred).
• Experience in contact center solutions, SaaS/software, or B2B outreach is a strong plus.
• At least 2 years in college (any course) or Senior High School graduate (or equivalent).