About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

As a Voice and Systems Engineer, you will be:
Part of an agile team to develop a scalable, highly available global voice platform

Collaborate with Product Managers, Architects, Engineering leaders and test engineers

Managing and Understanding the performance and scalability principles and apply when developing software

Able to document and communicate clearly

Able to configure, Troubleshoot and support VOIP servers

Overall management of Telephony Systems

Experience

+2 years hands on management using Asterisk based Telephony System across all discipline(Voice, Chat and email) particularly back-end configuration

+2 years of industry experience in developing, configuring and troubleshooting VOIP systems

Experiencing in implementing API integrations and configurations with 3rd party software (e.g. Salesforce, Dynamics Zendesk and other CRMs)

Hands on experience in writing scripts, MySQL, Java and PHP is a huge plus

Thorough understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC

Good understanding of networking including firewall, ALG and VPN

Experience in troubleshooting tools

Prior experience in building telephony systems using freeswitch is a huge plus

Experience with any public cloud platform is a plus

Experience working on complex problems and systems

Experience working within an Agile/Scrum team

Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership

Strong communication skills, both verbal and writte