About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

AWS DevOps Engineer (Manila/ Davao)- Hybrid 

We are seeking an experienced AWS DevOps Engineer with working knowledge of Amazon Connect to join our team. This role is primarily focused on building, automating, and maintaining AWS cloud infrastructure, while also managing and supporting our Amazon Connect contact center platform. The ideal candidate will have strong technical skills, experience with CI/CD pipelines, infrastructure as code, and AWS services, alongside an understanding of contact center workflows and integration points.

Duties and Responsibilities:

• Design, build, and maintain scalable, secure AWS cloud infrastructure.
• Develop and maintain CI/CD pipelines for application deployments using tools
  such as bitbucket pipelines, code deploy, AWS CDK.
• Implement Infrastructure as Code (IaC) using AWS CloudFormation, Terraform
  and AWS CDK.
• Monitor system performance, availability, and security using AWS CloudWatch,
  Grafana and other observability tools.
• Automate operational processes, deployments, and system health checks.
• Collaborate with development teams to optimize application performance and
  scalability.
• Ensure best practices for security, compliance, and cost optimization in AWS
  environments.
• Configure and maintain Amazon Connect instances, queues, routing profiles, and
  contact flows.
• Integrate Amazon Connect with AWS Lambda, Amazon Lex, DynamoDB, and
  other AWS services.
• Support omnichannel workflows including voice, chat, and third-party
  integrations.
• Troubleshoot contact center issues, including call routing, IVR logic, and agent
  desktop experiences.
• Coordinate with stakeholders to gather requirements and enhance Amazon
  Connect features.
• Provide timely resolution to customer/client inquiries and incidents, ensuring
  high customer satisfaction.
• Conduct regular audits of system performance, optimizing AWS Connect
  solutions to enhance efficiency and user experience
• Creating and maintaining comprehensive system and project documentation.
• Have a lot of fun…it's unavoidable
• Work directly with and learn from the business, product, analytics and
  engineering leaders across the organization
• Exhibit our core values: integrity, excellence, accountability and grace

Qualifications:

• 3+ years of experience as a DevOps Engineer in AWS environments.
• Strong proficiency in AWS services: EC2, S3, Lambda, RDS, CloudWatch, Amazon Connect, CloudFormation/Terraform, IAM.
• Experience with CI/CD tools and automation frameworks.
• Proficiency in Linux system administration.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Hands-on experience configuring and supporting Amazon Connect.
• Strong troubleshooting skills in both infrastructure and application layers.
• Familiarity with REST APIs, webhooks, and AWS SDK integrations.
  Ability to manage tasks and timelines while collaborating with cross-functional teams.
• Familiarity with security best practices in cloud and contact center environments.