About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

SDE I- Conversational AI Developer 

Duties and Responsibilities:

• Strong experience in developing ChatBots with 1 or more platforms(Lex, Cognigy, yellow.ai, kore.ai), frameworks(Machine learning Frameworks to FAQ)
• Understanding of handling Conversational AI concepts like Context Management, Session Management, Handle Conflicts and Reprompt
  
• Hands on experience in NodeJs or python programming like API integrations, Handling complex logic and Impact Analysis
• Use Artificial Intelligence, NLP and cognitive machine learning to develop chatbot applications Understanding of bot integrations,
• Maintain and Refactor or reengineer chatbot applications as per requirements
• Integrate chatbot solutions with multiple platforms
• Troubleshoot bots, debug, and deploy chatbots on various channels
• Good to have conversational AI certifications (Cognigy, yellow, kore etc)
• Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and exhibit a commitment to continuous learning by staying updated with the latest features, technologies, and industry trends
• Experience in Agile software development methodologies, including working in Agile teams for iterative development with proficiency in utilizing project management tools such as JIRA for issue tracking, and team collaboration
• Willing to work in a shift from 2 pm to 11 pm(IST