About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

The Sales Development Representative/Account Executive is responsible for driving subscription sales and renewals for Junior Library Guild (JLG) by engaging with school and public librarians nationwide. This role focuses on outbound sales activities, relationship building, and meeting defined performance metrics to support JLG’s mission of providing curated book collections that inspire young readers.

Duties and Responsibilities:

• Conduct high-volume outbound outreach (calls and emails) to librarians and decision-makers, achieving a minimum of 100 daily touchpoints and targeted talk time.

• Develop and maintain strong customer relationships to understand collection development needs.

• Present and recommend subscription solutions that align with customer requirements.

• Achieve monthly performance goals, including touchpoints, talk time, and sales targets.

• Utilize CRM tools (e.g., Salesforce or Microsoft Dynamics) to manage pipeline and track activity.

• Monitor performance using dashboards and scorecards; maintain accountability to established metrics.

• Collaborate with team members to share best practices and contribute to a positive, results-driven environment.

Qualifications

Soft Skills

• Excellent communication and interpersonal skills; able to engage effectively with international clientele.

• Sales Acumen: You can sell confidently and close without coming off “salesy.”

• Customer-Centric: You have a knack for listening deeply, asking the right questions, and providing tailored solutions.

• Adaptable Under Pressure: You remain composed, organized, and efficient during Q4’s high-volume periods.

• Tech-Comfortable: You’re experienced with CRMs (preferably Salesforce), VoIP phone systems, and Shopify (or willing to learn).

• Process-Oriented: You follow procedures with accuracy while maintaining a sense of urgency.

• Detail & analytical oriented.

• Coachable and able to quickly implement new learnings.

• Transparent, accountable, authentic.

• Ability to manage multiple tasks/projects at the same time.

• Collaborative & team focused.

• Great communicator, action oriented & ambitious.

• Holds himself/herself accountable.

• Positive Attitude.

• Experience with customer interaction.

• Competitive, but team-oriented nature.

• Technical aptitude to quickly master our sales tools and internal technology.

• Proven experience in CRM Systems.

• Strong understanding and experience in Salesforce.

• Works well with others: Small team and we work closely (in Teams) together. Clean communication and celebrate wins.

• Must be committed to working onsite as required.

Technical Skills & ISP Requirements

• Superior web navigation and computer skills

• Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.

• Proficiency with CRM systems (Salesforce or Microsoft Dynamics preferred).

Experience, Education, Age

• Minimum of 2-3 years sales experience in a call center environment, with an experience in Outbound Sales and Account Management is required.

• Experience in cold calling, lead prospecting, business development is a plus.

• Demonstrated success in managing new business and renewals.

• At least 2 years in College, any course or Senior High School graduate or its equivalent.

• Must be of legal age to work in the Philippines; minimum of 18 years old.