About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

The Sales Development Representative will be responsible for outbound and inbound lead generation activities, with a primary focus on booking qualified meetings and advancing prospects into the sales pipeline.

Duties and Responsibilities:

• Conduct high-volume outbound prospecting via email, phone, and other approved channels

• Respond to inbound leads and qualify prospects using a provided qualification framework

• Book meetings with qualified prospects and hand off effectively to sales leadership

• Execute calling and email sequences with consistency, quality, and personalization

• Adapt messaging and scripts in real time based on prospective responses and engagement

• Maintain accurate activity tracking and pipeline hygiene in CRM systems

• Over time, may expand to also conduct initial discovery calls to qualify whether prospects are actual opportunities

Qualifications:

• Soft Skills

  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences. 

    • Sales Acumen: You can sell confidently and close quickly without coming off “salesy.” 

    • Customer-Centric: You have a knack for listening deeply, asking the right questions, and providing tailored solutions. 

    • Adaptable Under Pressure: You remain composed, organized, and efficient during Q4’s high-volume periods. 

    • Tech-Comfortable: You’re experienced with CRMs (e.g., Salesforce, HubSpot, Outreach), VoIP phone systems, and Shopify (or willing to learn). 

    • Process-Oriented: You follow procedures with accuracy while maintaining a sense of urgency. 

  • Proven experience in CRM Systems, preferably (e.g., Salesforce, HubSpot, Outreach). 

  • Comfort with high-volume outreach while maintaining message quality and personalization.

  • Ability to learn and consistently apply a structured qualification framework

  • Must be committed to working onsite as required.

  Technical Skills & ISP Requirements

  • Superior web navigation and computer skills

  • Proficient with Microsoft applications, understanding technology and different software programs - outbound dialer, salesforce, HubSpot or similar CRM software and outreach a plus, scheduling on calendar day to day, zoom/google meetings/teams.

  Experience, Education, Age

  • Minimum of 2 years sales experience in a call center environment, with an experience in sales support, or customer success role, is required.

  • Experience prospecting in one or more of the following: Education, strong preference for K-12 OR non-education HR, including recruitment, L&D, and other non-benefits parts of the department; ideally some combination of both

  • Cold calling, calling sequences, and live objection handling experience is required.

  • Prospecting, lead qualification, and meeting booking experience is required

  • CRM systems experience is required.

  • Experience in Shopify, retail sales jobs and VoIP phone systems are a big plus.

  • At least 2 years in College, any course or Senior High School graduate or its equivalent.