About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are seeking a detail-oriented Business Operations Coordinator to support our order management and data integrity processes. You will be the "guardian of the data," ensuring that sales orders move seamlessly from our CRM (Salesforce) into our accounting system (Sage). This is not just a data entry role; it requires a proactive mind that can identify process gaps, perform basic financial calculations, and adapt as our systems evolve.

Duties and Responsibilities:

• Invoicing & Revenue Delivery: Manage the distribution of invoices directly from Sage to customers. For global accounts, manually upload invoices to specific customer portals across North America (NA) and Rest of World (RoW) regions.

• Tax Compliance Management: Proactively manage tax exemption documentation by uploading certificates to Avalara, ensuring all billing remains compliant with local regulations.

• Completion of vendor forms: Complete vendor forms for both NA and RoW customers to facilitate smooth payment cycles.

• BizOps Communication & Triage: Monitor and manage inbound communications within Jira. Review and assign tasks to the wider BizOps team, and personally resolve customer requests for invoice copies, W-9 forms, and new Purchase Orders (POs).

• Payment Support: Facilitate the collections process by providing and supporting secure credit card payment links for customers.

• System Integrity & UAT: Support the evolution of our tech stack by participating in testing for upcoming Salesforce releases, identifying bugs or workflow improvements before they go live.

• Process Refinement: Follow standardized SOPs while providing active feedback on how to improve workflows as business needs change.

• General Admin Support: Execute various administrative tasks that require a high degree of "conscious thought" and attention to detail.

Qualifications:

Technical Skills

• Software Proficiency: Experience with Salesforce (navigating records/lead-to-order lifecycle) and Sage.

• Numerical Literacy: Ability to perform basic math (percentages, tax calculations, and subtotals) quickly and accurately.

• Data Entry Excellence: High speed and accuracy when moving complex data between different software platforms.

Functional Skills

• The "Conscious Thought" Factor: The ability to look at a data set and realize "something doesn't look right," rather than just following a checklist blindly.

• Process Adherence: A disciplined approach to following step-by-step instructions for financial tasks like credits and rebills.

• Problem Solving: Identifying why an order failed to sync and applying the correct fix based on existing documentation.

Soft Skills

• Extreme Attention to Detail: You are the final line of defense against billing errors.

• Adaptability: Comfort with "ongoing refinement"—you should be okay with processes changing as the business grows.

• Communication: Ability to clearly flag issues to the wider team if a recurring error is spotted in the sales funnel.

Others:

• With 2–4 years of relevant experience in business operations, sales operations, or financial administration.

• Must be amenable to a shifting schedule, providing coverage for both UK and North American (NA) time zones as business needs dictate.

• Amenable to work onsite in Pasig City.