About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Roles and Responsibilities:

We are looking for a dedicated and mission-oriented Network System Engineer on our systems engineering team who will take care of the network and assist the service desk to resolve complex issues. You possess a unique skill of knowing Palo Alto firewalls, AWS networking and be very familiar with Windows and Linux Operating systems. You will work closely with the Engineering leaders. Creative problem-solving skills, strong technical background, proactive collaboration with teammates, and ability to iterate quickly and deliver value in our fast-paced, agile environment are keys for success in this role. Most importantly, you must exhibit our core values: integrity, excellence, accountability and grace.

You will:

• Design and implement new network solutions and/or improve the efficiency of current networks, LAN, WAN and wireless.

• Assist with escalation from the service desk on any complex issues

• Manage all of the company infrastructure components including Google Workspace, OneLogin, Windows servers

• Install, configure and support network equipment, including routers, switches, Palo Alto firewalls.

• Monitor computer and network systems

• Configure and support AWS VPCs and connectivity between regions

• Report network status to key stakeholders

• Work directly with and learn from the business, product, analytics, and engineering leaders across the organization.

• Exhibit our core values: integrity, excellence, accountability and grace.
  

Your experience and skills

• Over 5 years of Network and System Engineering experience.

• Experience working with Cisco Switches.

• Experience working with Windows servers, Active Directory, DNS, DHCP.

• Experience with a scripting language (Powershell, bash, python)

• Experience working with OneLogin and Google Workspace.

• Experience with a monitoring system, ideally Grafana.

• Experience working with AWS VPCs, transit gateways, and BGP routing.

• Ability to troubleshoot and fix complex problems escalated by the service desk.

• Great communication skills to coordinate across business stakeholders and technical teams.

• Experience with and excitement for working on fast-paced, agile teams with startup DNA.

• Self-motivated, curious, and quick/continuous learner with a passion for innovation in data analytics/science.