About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Job Overview:

The Appointment Setter is responsible for conducting outbound calls to prospective customers, introducing insurance products and services, qualifying customer interest, and scheduling appointments for licensed insurance agents. The role requires strong communication skills, sales confidence, and the ability to handle objections effectively.

What You’ll Do:

• Make 400–600 outbound calls per day to qualified leads

• Introduce insurance products such as:

  • Auto Insurance

  • Home Insurance

  • Life Insurance

  • Renters Insurance

• Qualify leads based on customer needs and eligibility

• Schedule appointments for licensed insurance agents/advisors

• Maintain accurate customer information in CRM systems

• Meet daily and weekly KPIs including:

  • Call volume

  • Appointments set

  • Conversion rate

  • Attendance rate

• Follow compliance guidelines and scripts

• Build rapport with potential customers professionally

• Handle objections and provide basic product information

• Coordinate with agents regarding scheduled appointments

Qualifications:

What It Takes to Succeed:

• At least Senior High School graduate or College level

• BPO, sales, telemarketing, or lead generation experience preferred, Outbound sales or retention accounts

• Experience in cold calling is an advantage

• US insurance campaign experience is a strong advantage

• Insurance appointment setting

• Medicare or Property & Casualty campaigns

• Sales development representative (SDR)

• Lead generation for US accounts

• Strong English communication skills

• Comfortable working in a fast-paced sales environment

• Basic CRM and computer navigation skills

• Willing to work onsite or hybrid depending on business needs

What You’ll Love:

• 100% remote work with flexibility and autonomy

• Supportive leadership and real-time coaching available

You’ll Thrive Here If You:

• Are energized by dialing, following up, and scheduling an appointment with a licensed sales professional in the US

Tech Setup Required:

Reliable high-speed internet and a quiet, professional workspace are a must. Company equipment will be provided.

Perks & Benefits:

• Competitive pay & Bonus

• Fully remote work flexibility

• Opportunity to be part of a pioneering campaign