About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are seeking a detail-oriented and analytical Data Migration Specialist to support data conversion, validation, cleansing, and migration activities for client implementations. This role is responsible for ensuring the accuracy, integrity, and successful transfer of data from legacy systems into new platforms while providing exceptional support throughout the implementation process.

The ideal candidate has strong Excel and data management skills, excellent communication abilities, and a passion for solving data-related challenges. They are comfortable working with large datasets, collaborating with clients, and ensuring a seamless transition during system implementations.

This is a full-time engagement supporting TOPS implementation team with data preparation, import coordination, and customer communication. This is a high-volume, detail-oriented role. The contractor will spend most of their time working through data mapping with customer contacts across multiple locations - not leading projects. They will join calls as a secondary participant and own the follow-up paper trail.

Duties and Responsibilities:

Data Preparations & Excel

• Proficient in Excel - data cleaning, formatting, deduplication, and building structured import-ready files

• Ability to identify and flag data quality issues: missing fields, inconsistent formatting, mismatched values

• Comfortable working with column mapping between a customer’s source data and a defined import template

Customer Communication

• Clear written communicator - can draft and manage multi-thread email exchanges with customer contacts and individual locations to gather missing or clarifying data

• Organized follow-up cadence; doesn’t let threads go cold

• Comfortable asking specific, pointed questions without over-explaining

Project & Ticket Tracking

• Familiarity with a ticketing or project management tool (Jira, Zendesk, Asana, or similar)

• Logs updates, flags blockers, and keeps assigned items moving without needing to be chased

Customer Calls (Secondary Role)

• Able to join implementation calls, take notes, document action items, and send follow-up summaries

• Not a primary facilitator - supports the lead PM

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field, or equivalent work experience.

• Minimum 2 years of experience in data migration, data management, implementation support, customer onboarding, or a related role.

• Advanced proficiency in Microsoft Excel, including formulas, lookups, pivot tables, data validation, and data cleansing techniques.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple projects and deadlines in a fast-paced environment.

Preferred Skills/Nice To Have:

• Prior experience in SaaS implementation support, data migration, or customer onboarding

• Exposure to towing, fleet, or field service software (not required)

• Familiarity with data import/export workflows in any vertical software product

• Experience managing multi-location customers where data varies by site

• Familiarity with CRM, ERP, or enterprise software platforms.

• Experience working with data import/export tools and structured data templates.

• Knowledge of SQL, database concepts, or reporting tools is a plus.

• Experience supporting multi-location or enterprise clients.