About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Position Summary

The REO Title Coordinator supports Real Estate Owned operations by ensuring accurate title-related data management, deed recording verification, tax research, title report follow-up, and timely information entry. This role plays a critical part in maintaining data integrity, supporting business operations, and driving efficient loan resolution processes.

Duties and Responsibilities:

• Deed Recording Verification: Verify foreclosure deed recordings through BKFS and other approved systems. Enter recording information accurately and ensure all supporting documentation is maintained.

• Tax Review and Maintenance: Research and input tax information using online tax resources, tax certificates, and servicing systems. Validate tax details and resolve discrepancies as needed.

• Title Information Entry and Report Follow-up: Enter title data accurately into company systems. Track and follow up with vendors and internal stakeholders to ensure timely submission of title reports.

• Accuracy in Data Maintenance: Maintain complete and accurate records across all systems. Review data for consistency, completeness, and compliance with company requirements.

• Data Analysis and Quality Assurance: Analyze title-related information with a high degree of accuracy. Ensure all tasks are completed within established timelines and service level expectations.

• Support to the Client's Team: Provide dependable operational support to internal business partners by responding to requests, providing status updates, and assisting with title-related inquiries.

• Process Efficiency and Continuous Improvement: Assist in identifying process improvements that enhance turnaround times and reduce operational delays. Partner with management to document, communicate, and implement policy and procedure changes.

Additional Duties

• Monitor workflow queues and prioritize assignments based on business needs and deadlines.

• Coordinate with vendors, attorneys, county recording offices, and tax authorities when necessary.

• Escalate issues that may impact timelines, compliance requirements, or service delivery.

• Participate in training initiatives and support process documentation efforts.

• Perform other duties and special projects as assigned.

Qualifications:

• Experience in mortgage servicing, REO operations, title review, foreclosure, or related field preferred.

• Strong attention to detail and organizational skills.

• Ability to manage multiple priorities while meeting deadlines.

• Proficiency with Microsoft Office applications and servicing systems.

• Strong verbal and written communication skills.

Core Competencies

• Analytical thinking and problem solving

• Accuracy and attention to detail

• Time management and prioritization

• Collaboration and teamwork

• Adaptability and continuous improvement mindset

• Customer service orientation

Benefits

• Paid Time Off (PTO)

• Medical, Dental & Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

Additional Notes

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The Client reserves the right to amend and change responsibilities to meet business and organizational needs.