About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

• Roles and Responsibilities:

  • 8-12 years of relevant software development experience

  • Implement conversational flows in Conversational AI platforms like Cognigy, Yellow.AI , Kore.AI, Lex, Luis, Google Dialog flows and IBM Watson

  • Strong experience in NodeJs or python programming like API integrations, Handling complex logic, code optimization and Impact Analysis

  • Support iterative Conversational NLU/NLP design, and be able to use data to recommend improvements for multiple releases of the same

  • Define the data needed for comprehensive metrics to allow measurement of how well applications are performing

  • Understand the data structures that provide information to chatbot applications

  • Participate actively and constructively in agile team meetings and application reviews

  • Work directly with and learn from the business, product and engineering leaders across the organization

  • Grow, learn and expand knowledge of Conversational AI principles, as well as learning how to support an application throughout its lifecycle

  • Should be Certified in any conversational AI platform (Cognigy, Yellow.AI , Kore.AI, Lex, Luis, Google Dialog flow, IBM Watson)

  • Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and exhibit a commitment to continuous learning by staying updated with the latest features, technologies, and industry trends

  • Experience in Agile software development methodologies, including working in Agile teams for iterative development with proficiency in utilizing project management tools such as JIRA for issue tracking, and team collaboration

  • Willing to work in a shift from 2 pm to 11 pm (IST)