About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

The Senior Talent Sourcer is responsible for driving the top-of-funnel candidate pipeline for high-volume customer service, technical support, and sales representative roles across multiple client accounts. This role focuses on executing aggressive multi-channel sourcing campaigns, organizing grassroots recruitment initiatives, and engaging active and passive job seekers to meet strict weekly and monthly class-fill targets.

Duties and Responsibilities:

Candidate Lead Generation & Pipeline Management

• Build, maintain, and segment continuous pipelines of qualified entry-level and experienced contact center agents.

• Proactively source candidates via online job boards, resume databases, social media platforms (Facebook groups, LinkedIn, TikTok, Instagram), and community forums.

• Execute targeted Boolean search strings, keyword searches, and digital campaigns to tap into passive candidate pools.

• Pre-screen inbound applicants and direct leads against basic qualification standards (communication skills, schedule availability, educational background, and technical setup readiness).

Field Sourcing & Grassroots Recruitment

• Plan and execute on-ground sourcing initiatives, including community open houses, mall roadshows, and mobile recruitment drives.

• Partner with local universities, colleges, and other educational institutions to coordinate campus career fairs and fresh graduate pipelines.

• Coordinate with government agencies to participate in city- or provincial-level mega job fairs.

Digital Recruitment & Candidate Engagement

• Moderate and generate engagement on local recruitment social media pages, running organic posting schedules to drive walk-ins and virtual applications.

• Drive internal and external referral campaigns; run referral drives on the production floor to maximize employee networks.

• Re-engage previous applicants, past runners-up, and dormant candidate databases through targeted SMS blasts, email drip campaigns, and direct messaging channels (e.g., WhatsApp, Viber).

Funnel Tracking & Data Reporting

• Log all leads, applicant statuses, and campaign sources accurately within the Applicant Tracking System (ATS) and internal tracking sheets.

• Monitor source channel efficiency to identify high-yield vs. low-yield lead generators.

• Report daily and weekly lead generation metrics, contact rates, show-up rates, and pass rates to Talent Acquisition

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Marketing, or a related field (equivalent practical experience considered).

• Minimum 3–5 years of specialized talent sourcing or recruitment experience, specifically within a BPO/contact center volume-hiring environment.

• Proven track record in high-velocity sourcing (handling target hiring classes of 50–200+ agents monthly).

• Hands-on experience using ATS platforms, social media recruitment strategies, Boolean search, and bulk messaging tools (SMS/Viber/WhatsApp/Email).

• Prior experience coordinating on-the-ground activations, campus visits, and local government partnerships.

• Willingness to work flexible shifts (including night shifts or weekends during critical ramp periods) and travel locally for on-ground recruitment events.

• Comfortable working under high-pressure recruitment cycles, tight class-fill deadlines, and fluid client ramp timelines.

• Exceptional telephone, messaging, and face-to-face interpersonal skills to pitch call center career opportunities effectively.

• Amenable to work onsite and in mid-shift schedule.